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| Attention Gmail Users: Effective June 1, 2016, please be advised that you will need to select a new "Send From" email address for any campaign that is currently set up to distribute from a Gmail domain. | | |
Why do I need to change email domains Gmail has announced that it is adopting a stricter DMARC policy that may misidentify your valid marketing campaigns as fraudulent and block them from delivery to your recipients' inboxes. DMARC (Domain-based Message Authentication, Reporting, and Conformance) protocols are designed to protect the entire email community from spam and spoofing. When an email fails to pass certain DMARC protocols it gets rejected. | | |
Why would DMARC block me from sending an email from my Gmail domain When you use an address like FirstName.LastName@gmail.com or OrganizationName@gmail.com as the "Send From" address for your campaign, it appears to your recipient that the email is coming from a Gmail server. In actuality, we are sending it from our Campayn servers. Gmail's strict DMARC policy detects our third-party distribution as a red flag and instructs your recipients' receiving servers to automatically reject the email as fraudulent. | | |
Do other free email providers have the same strict DMARC policy Yes, Yahoo! has also adopted a strict DMARC policy that has resulted in issues for Campayn users who send from a Yahoo! domain. Other free email providers like Outlook, AOL, or iCloud may adopt these stricter policies in the future without notice. | | |
What can I do Your best option is to send from a private domain that you or your organization owns like @yourcompanyname.com. Not only is a private domain better for brand recognition, it also helps sidestep these delivery issues. | | |
How do I change my "Send From" email address
Campayn makes it easy to add and select a different "From" email address for your email campaigns.
To add a new "Send From" email address, go to Settings and select Profile. Scroll down to the Email section and click the "Confirm Another Email" button. Enter the new "Send From" email address in the blank field and click "Confirm".
You will receive a confirmation email from Campayn Support. Log into the email account for the new "Send From" address and click the "Confirm" button within the confirmation email. The new "Send From" address will now appear as one of the options you can select when you setup your next campaign.
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